How We collaborate

HOTELs & cruises 

We'd be happy to make a hotel or cruise booking for you. If you know where you'd like to stay or the cruise you'd like to take and you'd like us to book it so you can receive our assistance with communicating with the hotel or cruise line, VIP service during your stay, and complimentary amenities (such as upgrade, breakfast daily, spa/food/property-wide/cruise credit, welcome amenity), we can help you for no fee.
If you need assistance with researching a few hotel or cruise options prior to making the booking, we can help you with this for a Non-Refundable Hotel/Cruise Research Fee of $100.
If you need to make a hotel booking quickly, you may book a select group of luxury hotels here for no fee.
All of these scenarios assume you do not need assistance with tours, experiences, ground transportation, flights, villas, restaurants, etc.

Intricate Itineraries 

For itineraries involving experiences, tours, hotels/resorts, villas, cruises, ground transportation, restaurants, destination PoV, travel insurance, and general advice, we charge a Non-Refundable Consulting Fee. This fee varies from trip to trip and is based on the amount of planning involved. Typically our Consulting Fee is between $650 and $2,000 per trip (not per person). After our initial chat, we will send you an email with our proposed fee and instructions on how to make payment arrangements. We will begin planning a wonderful journey for you after this fee has been paid.  Should you decide to change/cancel your trip after any trip components have been booked, we may charge change/cancellation fees.

We charge a Non-Refundable Air Fee of $100 per person (not per flight). This Air Fee covers Neufville Travel’s time and our Air Desk’s time for booking your flights and includes assistance with schedule changes, flight cancellations, flight delays, baggage delays, etc when those changes have been prompted by the airline. We charge change or cancellation fees (in addition to the airline's change or cancellation fees) when you decide to make adjustments which have not been prompted by the airline.

If we are working together on an Intricate Itinerary and you prefer to book and manage the flights on your own, we are comfortable with giving you thoughts on which flights might be best to book, you can book and manage the flights on your own, and we can continue to collaborate on your other travel needs.

We offer a range of travel insurance. To insure flight delays, baggage delays, illnesses, etc, we recommend a policy through Travelex. We'd be happy to provide guidance and purchase this for you. For medical and security repatriation insurance, we recommend Medjet or COVAC Global. You can purchase this through our links below (and mention/enter Neufville Travel as the Agent), or contact us to assist you with purchasing a plan.

Flights

insurance

“Our best family vacation. I don't even know where to begin! Tisha's thoughtful, thorough and organised travel advice helped us have our best family vacation ever. From our first phone call, where I bombarded her with ideas, requests ranging from the quirky to the crazy, and vision for two weeks with six year old twins in Japan, Tisha made every detail perfect. Every question was answered with a detailed response that gave me all the information I needed to still feel in control of our trip, while knowing I could make the best choices. Her extensive knowledge of Japan and experience planning holidays there meant that everything ran smoothly before and during our vacation. One of the things I loved most is that she didn't give us a pre-packaged itinerary. She got to know us, asked the right questions, and planned our perfect trip. Not only will I use Tisha again when I go anywhere, but would unreservedly recommend her to anyone. A HUGE Arigato to Tisha for all her help on our trip of a lifetime.” – Alisha M 

Our Best Family Vacation.

Japan

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“Tisha is a true professional that put a lot of time and thought into planning a highly customized trip for us to Myanmar and Indonesia. My boyfriend and I are very specific travelers and did not want a cookie cutter experience. Tisha took the time to truly understand and execute a very special trip for us. The experience was seamless, we really had no hiccups. The guides on the ground were all really great too and that can really make or break a trip. Tisha is super patient through lots of questions and iterations, responsive and highly knowledgeable about the region. We are avid travelers and Tisha is by far one of the best travel agents we have ever worked with. We will definitely continue to work with her to help us plan our travels.” – Jennifer W

Not Cookie Cutter. Seamless. Highly Knowledgeable. One Of The Best Travel Agents.

Myanmar & Indonesia 

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“Bora Bora and New Zealand. Fabulous. Tisha was so helpful with every step of the planning. She listened carefully to our broad interests, then help us plan a workable trip within the time constraints we had. She located fabulous accommodations, and made many recommendations for activities and organization of how and when we would go where. She was meticulous in her detail and a sheer joy to work with. Patient, insightful, great suggestions, lots of fun. Very professional.” – Jan C & Sue C 

Patient. Insightful. Lots Of Fun. Meticulous In Her Detail.

French Polynesia & New Zealand

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“Christmas in Japan. Tisha planned the most AMAZING trip for my family of 5 to Japan over Christmas. Not only is she so knowledgeable about Japan, but she made the entire planning process so easy and stress free. She listened and took into account our interests, dietary preferences, and preferences and planned the most incredible itinerary. She asked for out input throughout the entire process but we trusted her opinions and expertise to make most of our decisions regarding where we should travel, stay, etc. Before the trip, she sent us a "welcome to Japan" package with various Japanese foods, souvenirs, and helpful small things for our trip which was very, very much appreciated. Once we arrived in Japan, everything was perfect. She did a great job of arranging transportation, tours, things to do and made the entire trip stress free and easy for us. We had the most phenomenal Christmas trip in Japan and we have Tisha to thank for that. We will definitely be booking another trip with her as soon as possible!” – Becca H 

She Made The Entire Planning Process So Easy And Stress Free. 

Japan

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“Exceptional service. Tisha Neufville is travel advisor extraordinaire! She was extremely helpful from the beginning to the end. We are not the most 'together' family; so we weren’t sure exactly what we wanted to do. Tisha provided a variety of adventures for us to choose from with just a little bit of information from us. Each option was exactly what we wanted – affordable, elegant, exciting, and perfect! Once we finally settled on a trip, Tisha thought of every little thing and ensured we had all of our many questions answered. We never felt left out or alone during the planning of the trip, the trip, or even after. We had a bit of a hiccup on the travel back (airline’s fault) and Tisha was right there helping with alternate plans ensuring a safe return. All of this exceptional service was provided with the utmost professionalism and gracious service. Tisha Neufville is the best of the best. We trust her recommendations emphatically. We will ONLY use her for any and all of our future travel plans.” – Cheryl L 

Exceptional. Travel Advisor Extraordinaire.

Saint Lucia

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“Great experience with Tisha. Pleasant and positive. Tisha was very responsive and on top of it. She was proactive with suggestions, but not pushy and she really listened to understand us. She quickly grasped our personalities and style of travel and only recommended things that would appeal to us. She was with us start to finish. I'd not hesitate to use a Tisha again, and have in fact! I'll recommend her heartily to all.” – Carol T 

Pleasant And Positive. On Top Of It. Grasped Our Personalities.

Spain & Morocco 

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“Tisha planned the perfect family trip to Japan. Tisha is AMAZING! I truly can't say enough about the incredible family trip to Japan she planned for us. From the first phone call she was professional, engaging and truly listened to what we wanted from this trip. Throughout the planning process Tisha was so easy to work with and no question or task was too big or too small. All of the activities she suggested (with help from her Japanese partners) were so much fun and things we probably couldn't have found on our own. The tour guides and drivers were excellent and everything came together without a glitch. When we arrived at our first hotel there was a binder waiting for us with train tickets, directions, maps, restaurant recommendations and background information for each city we were visiting. She and her team in Japan were also available any time we needed them. Thanks to Tisha our trip to Japan was the best family trip we have taken so far. I highly recommend her and can't wait to work with Tisha again!” – Janet G

The Perfect Family Trip. Tisha is AMAZING.

Japan

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“Dreams exceeded. Stupendous in every way.” – David E 

Stupendous.

Ghana 

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“Tisha is a gem! Tisha is incredibly receptive and responsive. She listened to what we were looking for, provided a range of options, and answered all of our many questions. Lots of follow-up throughout the entire process. And, she included some extremely nice touches during our trip (arranging special perks and acknowledgement). All in all, we had a fabulous trip, and we couldn't have done it without Tisha's help and guidance.” – Carrie F 

Tisha Is A Gem.

Peru 

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“Tisha is simply amazing. She is a wonderful listener and put together an amazing trip which I will remember the rest of my life. As a matter of fact I am already thinking about the next trip she will help me with!” – Corinne G 

Simply Amazing. A Wonderful Listener. 

Vietnam & Cambodia

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“Professional service. Working with Tisha was effortless. She is very knowledgeable about travel and was full of information and recommendations for multiple destinations. She is well traveled so her experience is second to none. Every detailed was planned for us and all the little concerns about transportation, safety, etc... was addressed and handled for us prior to leaving. The travel app that Neufville Travel uses is awesome and keeps track of all your travel details and documents. I highly recommend Tisha for your next travel adventure. Nothing is better than working with a professional.” – Tommy D 

Effortless. Knowledgeable. Nothing Is Better Than Working With A Professional. 

Mexico

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kind words