How We work

Straight-Forward Bookings 

For straight-forward hotel bookings, we would be happy to make these for you for no fee. A “straight-forward hotel booking” means you do not need our assistance with booking tours, experiences, airport transfers, flights, villas, cruises, restaurants, etc. For many of the hotels we book for you, we can secure VIP service and complimentary amenities such as a room/suite upgrade, complimentary breakfast daily, spa credit, food and beverage credit, welcome gift, etc.

Intricate Itineraries 

For itineraries involving experiences, tours, cruises, villas, ground transportation, restaurant recommendations, destination POV, general advice, or large groups, we charge a non-refundable Consulting Fee. This fee varies from trip to trip and is based on the amount of planning and management involved. Typically our Consulting Fee is between $150 and $500 per trip (not per person). After our initial consultation chat, we will send you an email with our proposed fee and instructions on how to make payment arrangements. We will begin planning and tailoring a wonderful travel experience after this fee has been paid. 

Through our special relationships we may be able to package flights with one of your hotels and provide a price lower than what you would pay if you booked these items separately. In these cases, we do not charge an additional fee for booking and managing your flights.

However, if you would like us to handle your flights and the flights are not included in a special hotel-air package, we charge a non-refundable Air Fee of $100 per person (not per flight). This Air Fee covers Neufville Travel’s time and the Brownell Air Desk’s time for booking your flights and includes assistance with schedule changes, flight cancellations, flight delays, baggage delays, etc. Please note that in addition to charging an Air Fee for new flight bookings, we charge a fee when you request assistance with flights that have not been booked by us.

Alternatively, we are comfortable with you booking flights on your own and coming to us for your other travel needs.

Flights

From time to time our clients find it necessary to book some trip components on their own (e.g. mileage flights). Please keep in mind that we cannot manage anything you’ve booked on your own without charging an additional fee. 

Additional fees

“Our best family vacation. I don't even know where to begin! Tisha's thoughtful, thorough and organised travel advice helped us have our best family vacation ever. From our first phone call, where I bombarded her with ideas, requests ranging from the quirky to the crazy, and vision for two weeks with six year old twins in Japan, Tisha made every detail perfect. Every question was answered with a detailed response that gave me all the information I needed to still feel in control of our trip, while knowing I could make the best choices. Her extensive knowledge of Japan and experience planning holidays there meant that everything ran smoothly before and during our vacation. One of the things I loved most is that she didn't give us a pre-packaged itinerary. She got to know us, asked the right questions, and planned our perfect trip. Not only will I use Tisha again when I go anywhere, but would unreservedly recommend her to anyone. A HUGE Arigato to Tisha for all her help on our trip of a lifetime.” – Alisha M 

Our Best Family Vacation.

Japan

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“Tisha is a true professional that put a lot of time and thought into planning a highly customized trip for us to Myanmar and Indonesia. My boyfriend and I are very specific travelers and did not want a cookie cutter experience. Tisha took the time to truly understand and execute a very special trip for us. The experience was seamless, we really had no hiccups. The guides on the ground were all really great too and that can really make or break a trip. Tisha is super patient through lots of questions and iterations, responsive and highly knowledgeable about the region. We are avid travelers and Tisha is by far one of the best travel agents we have ever worked with. We will definitely continue to work with her to help us plan our travels.” – Jennifer W

Not Cookie Cutter. Seamless. Highly Knowledgeable. One Of The Best Travel Agents.

Myanmar & Indonesia 

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“Bora Bora and New Zealand. Fabulous. Tisha was so helpful with every step of the planning. She listened carefully to our broad interests, then help us plan a workable trip within the time and financial constraints we had. She located fabulous accommodations, and made many recommendations for activities and organization of how and when we would go where. She was meticulous in her detail and a sheer joy to work with. Patient, insightful, great suggestions, lots of fun. Very professional.” – Jan C & Sue C 

Patient. Insightful. Lots Of Fun. Meticulous In Her Detail.

French Polynesia & New Zealand

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“Christmas in Japan. Tisha planned the most AMAZING trip for my family of 5 to Japan over Christmas. Not only is she so knowledgeable about Japan, but she made the entire planning process so easy and stress free. She listened and took into account our interests, dietary preferences, and preferences and planned the most incredible itinerary. She asked for out input throughout the entire process but we trusted her opinions and expertise to make most of our decisions regarding where we should travel, stay, etc. Before the trip, she sent us a "welcome to Japan" package with various Japanese foods, souvenirs, and helpful small things for our trip which was very, very much appreciated. Once we arrived in Japan, everything was perfect. She did a great job of arranging transportation, tours, things to do and made the entire trip stress free and easy for us. We had the most phenomenal Christmas trip in Japan and we have Tisha to thank for that. We will definitely be booking another trip with her as soon as possible!” – Becca H 

She Made The Entire Planning Process So Easy And Stress Free. 

Japan

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“Exceptional service. Tisha Neufville is travel advisor extraordinaire! She was extremely helpful from the beginning to the end. We are not the most 'together' family; so we weren’t sure exactly what we wanted to do. Tisha provided a variety of adventures for us to choose from with just a little bit of information from us. Each option was exactly what we wanted – affordable, elegant, exciting, and perfect! Once we finally settled on a trip, Tisha thought of every little thing and ensured we had all of our many questions answered. We never felt left out or alone during the planning of the trip, the trip, or even after. We had a bit of a hiccup on the travel back (airline’s fault) and Tisha was right there helping with alternate plans ensuring a safe return. All of this exceptional service was provided with the utmost professionalism and gracious service. Tisha Neufville is the best of the best. We trust her recommendations emphatically. We will ONLY use her for any and all of our future travel plans.” – Cheryl L 

Exceptional. Travel Advisor Extraordinaire.

Saint Lucia

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“Great experience with Tisha. Pleasant and positive. Tisha was very responsive and on top of it. She was proactive with suggestions, but not pushy and she really listened to understand us. She quickly grasped our personalities and style of travel and only recommended things that would appeal to us. She was with us start to finish. I'd not hesitate to use a Tisha again, and have in fact! I'll recommend her heartily to all.” – Carol T 

Pleasant And Positive. On Top Of It. Grasped Our Personalities.

Spain & Morocco 

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“Tisha planned the perfect family trip to Japan. Tisha is AMAZING! I truly can't say enough about the incredible family trip to Japan she planned for us. From the first phone call she was professional, engaging and truly listened to what we wanted from this trip. Throughout the planning process Tisha was so easy to work with and no question or task was too big or too small. All of the activities she suggested (with help from her Japanese partners) were so much fun and things we probably couldn't have found on our own. The tour guides and drivers were excellent and everything came together without a glitch. When we arrived at our first hotel there was a binder waiting for us with train tickets, directions, maps, restaurant recommendations and background information for each city we were visiting. She and her team in Japan were also available any time we needed them. Thanks to Tisha our trip to Japan was the best family trip we have taken so far. I highly recommend her and can't wait to work with Tisha again!” – Janet G

The Perfect Family Trip. Tisha is AMAZING.

Japan

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“Dreams exceeded. Stupendous in every way.” – David E 

Stupendous.

Ghana 

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“Tisha is a gem! Tisha is incredibly receptive and responsive. She listened to what we were looking for, provided a range of options, and answered all of our many questions. Lots of follow-up throughout the entire process. And, she included some extremely nice touches both before our trip (sending a "getting to know the country" basket of goodies) and during (arranging special perks and acknowledgement). All in all, we had a fabulous trip, and we couldn't have done it without Tisha's help and guidance.” – Carrie F 

Tisha Is A Gem.

Peru 

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“Tisha is simply amazing. She is a wonderful listener and put together an amazing trip which I will remember the rest of my life. As a matter of fact I am already thinking about the next trip she will help me with!” – Corinne G 

Simply Amazing. A Wonderful Listener. 

Vietnam & Cambodia

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“Professional service. Working with Tisha was effortless. She is very knowledgeable about travel and was full of information and recommendations for multiple destinations. She is well traveled so her experience is second to none. Every detailed was planned for us and all the little concerns about transportation, safety, etc... was addressed and handled for us prior to leaving. The travel app that Neufville Travel uses is awesome and keeps track of all your travel details and documents. I highly recommend Tisha for your next travel adventure. Nothing is better than working with a professional.” – Tommy D 

Effortless. Knowledgeable. Nothing Is Better Than Working With A Professional. 

Mexico

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